Dr. Karolin Rockson PT - Best Neuro Ortho Physio Clinic in Vellore ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website or services. By using our services, you agree to this policy.
Information We Collect
We collect information you provide directly, including name, email address, phone number, medical history, and appointment details. We also collect usage data (IP address, browser type, pages visited) through cookies and analytics tools to improve our website and services.
How We Use Your Information
Your information is used to schedule and manage appointments, provide rehabilitation services, send appointment reminders and health tips, improve our website and service quality, comply with legal and regulatory requirements, and communicate service updates. We never sell your personal data to third parties.
Medical Information & Confidentiality
All medical and health information is treated with the highest level of confidentiality in accordance with Indian medical ethics guidelines and the Information Technology Act, 2000. Your health data is only accessed by your treating therapists and administrative staff on a need-to-know basis.
Data Sharing
We do not share your personal information with third parties except: (a) with your explicit written consent; (b) to comply with a legal obligation; (c) to protect the vital interests of you or another person; (d) with service providers who process data on our behalf under strict confidentiality agreements.
Cookies
We use essential cookies to ensure the website functions correctly, analytics cookies to understand visitor behavior, and preference cookies to remember your accessibility settings. You may disable non-essential cookies via your browser settings without affecting core website functionality.
Data Retention
Patient medical records are retained for a minimum of 7 years in accordance with Indian Medical Council regulations. Non-medical personal data is retained for the period necessary for the purpose for which it was collected, after which it is securely deleted.
Your Rights
You have the right to access your personal data, request correction of inaccurate data, request deletion of your data (subject to legal obligations), withdraw consent for marketing communications at any time, and file a complaint with the relevant data protection authority.
Data Security
We implement industry-standard security measures including SSL/TLS encryption, access controls, regular security audits, and staff training on data protection. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
For patients under 18, we require parental or guardian consent before collecting personal information. Parents and guardians may review, update, or delete their child's information by contacting us.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of our services after changes constitute acceptance of the updated policy.
For any privacy-related queries, data access requests, or concerns, please contact our Data Protection Officer:
Frequently Asked Questions
Read verified medical and logistical answers unique to our privacy policy protocols.